Terms and conditions of use

Ordering and Payment Policies

Prices are subject to change due to precious market changes.

We reserve the right to refuse an order if the quoted price of an item is incorrect due to typographical, technical, or system error.

We reserve the right to accept or reject any order.

Photos of products are a representation of the item you will receive and may or may not be the actual item you will receive unless specified by each item. Please use the photos as an indicator of the general quality of the item you will receive and review the product page for any additional details regarding the condition.

Once an Order is placed through Pacific West Gold, you have entered into a legally binding agreement. Once your order is confirmed with a confirmation number, You cannot cancel the confirmed order. At any time before your confirmed order has been shipped, You may, however, offset your confirmed order and you will become subject to Pacific West Gold’s Market Loss Policy.

If you would like to place a credit card order over $1,500, you will need to call during normal business hours of 8am - 5pm Monday through Friday. These additional measures are being taken to protect our customers from fraudulent activity and to allow Pacific West Gold to continue to offer the most competitive prices in the industry.

All Cashier’s Checks, Bank Money Orders and Personal Checks are held a minimum of 6 business days. Due to recent changes in privacy laws, banks cannot provide verification of funds which has led to longer personal check processing times. The problem lies in the fact that while it is "available" in our account, it hasn't fully cleared your account. If there are insufficient funds in one's account, we will not find out until the 5th business day and that is why we have to wait until the 6th business day to process orders paid for by personal check. While the funds were available in our account on the 2nd or 3rd business day after deposit, they would be deducted from our account on that 5th business day and that is why all checks are held a minimum of 6 business days. If this is unacceptable to you please take advantage of electronic or bank wire payment options. Most banks offer bank wire processing through any branch location. See your local bank for further details on wiring procedures.

PayPal is an accepted form of payment.

All orders paid via credit card, Postal Money Order or bank wire are put into the processing queue immediately.

We offer a refund on non-bullion returned items up to 3 days from the day you received your items. Items are not returnable if they have been removed from original or shipped packaging. To return any items, you must have your original packing slip. All returns on credit card orders will be charged a 5% re-stocking fee. Shipping charges are non-refundable.

Bullion items are not returnable but may be sold back to Pacific West Gold at our current “bid” price.

Lost packages will receive a refund no sooner than 30 days after the shipment date or be re-shipped at our discretion. If there is an issue with your order such as missing or damaged items, we need to be contacted within 5 business days of the receipt of your package.

Packages returned to us that remain unclaimed for 60 days from the date of purchase will be refunded 95% of the subtotal of the order.

Shipping Policies

Orders are shipped only after receipt of good funds. Orders paid by bank wire, credit card or postal money orders usually ship within 3-5 business days. Orders paid by personal check, cashier’s check or bank money order are held until funds fully clear (at least 6 business days and as many as 10 business days) before processing.

All orders are shipped fully insured.

Multiple orders cannot be combined to save on shipping or for any other purpose.

All packages over $50 require a signature to be received.

All packages shipped via USPS will be shipped First Class, Priority or Express Mail.

All orders totaling $5,000 or more will be shipped USPS Priority Registered Mail.

You will be notified by email when your package(s) ships. To protect our customers and Pacific West Gold from possible fraudulent activity, we do not provide tracking numbers on orders placed with credit cards.

All packages are shipped securely in inconspicuous packaging and give no indication of contents. Boxes may or may not be addressed from “Pacific West Gold”.

Some oversized packages may be shipped Federal Express or UPS.

We offer flat rate shipping based upon each order’s subtotal.

Shipping rates are as follows:
Order Sub-Total Shipping Rate
$0-$99.99 $4.95
$100-$499.99 $8.95
$500-$1,999.99 $11.95
$2,000-$4,999.99 $16.95
$5,000 + $24.95

International Shipping - We are currently shipping to the United States of America only.

Electronic Order Entry Risk – Disclaimer and Limitation of Liability
Pacific West Gold disclaims any liability or responsibility for orders placed through the Pacific West Gold online order entry system, including, but not limited to, any loss or damage, whether direct, indirect, consequential, or incidental, that You or any third-party may suffer or incur as a result of the use of the Pacific West Gold online order entry system, whether such loss or damage is caused by the Pacific West Gold online order entry system or otherwise. Further, Pacific West Gold disclaims any liability or responsibility for the interruption, cancellation, or other termination of the Pacific West Gold online order entry system.
All orders placed through the Pacific West Gold online order entry system are taken on a best efforts basis. Pacific West Gold shall not be responsible for errors, negligence, or inability to execute such orders. Further, You understand and agree that the services available on this Website are provided “AS IS” and that Pacific West Gold shall not be responsible for any delays in the transmission, delivery, mis-delivery, deletion, or execution of customer’s orders, due to failure of transmission, or breakdown or failure of communication facilities, or due to any other cause beyond Pacific West Gold’s reasonable control.
Indemnification
You shall indemnify and hold harmless Pacific West Gold and its affiliates, subsidiaries, parent companies, directors, officers, managers, and members from and against any and all costs, damages, expenses, liabilities, and obligations, including, without limitation, reasonable attorneys' fees that Pacific West Gold and/or You may incur as a result of, or in connection with any breach of any representation or warranty made by You to Pacific West Gold, or Your failure to comply with this User Agreement or any policy adopted by Pacific West Gold.


User Agreement

User's Acknowledgment and Acceptance of Terms and Conditions
Pacific West Gold (“Pacific West Gold.com”) provides the website www.PacificWestGold.com (the “Website”) and other services, including services offered on the Website and services not available directly from the Website, subject to Your compliance with and Your agreement to all the terms, conditions, and notices contained or referenced herein (the “User Agreement”), as well as any other written agreement between Pacific West Gold.com and You or Your company. The terms “You” and “Your” as used herein refer to the visitor to the Website and/or any person or entity who uses Pacific West Gold’s services. These terms and conditions apply to all orders, purchases, and sales, whether made through the Website, by telephone, or otherwise. In addition, when using particular services or materials on this Website, You shall be subject to any posted guidelines or rules applicable to such services or materials that may contain terms and conditions in addition to those in this User Agreement. All such guidelines or rules are hereby incorporated by reference into this User Agreement.
Before You place any orders to purchase from and/or sell to Pacific West Gold, You must read and accept all of the terms in this User Agreement. Your use of this Website and/or Your placement of any order to purchase from and/or sell to Pacific West Gold, whether through the Website or otherwise, constitutes a representation by You that You have read this User Agreement and agree to bound by the terms and conditions contained herein.
This User Agreement is effective as of July 23th, 2011 for all existing customers and all existing users of this Website, and will be effective upon acceptance, as set forth above, for all new customers and all new users of this Website or Pacific West Gold's services. Pacific West Gold reserves the right to change the terms and conditions of this User Agreement from time to time without notice to You. You acknowledge and agree that it is Your responsibility to review the Website and this User Agreement periodically, and to be aware of any modifications. Your continued use of this Website and/or Your continued use of any services provided by Pacific West Gold after such modifications will constitute Your acknowledgement of the modified User Agreement and Your agreement to abide and be bound by the modified User Agreement.
As used in this User Agreement, references to our “Affiliates” include our owners, subsidiaries, parent companies, affiliated companies, officers, directors, managers, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this Website and/or its contents.
Risks and User Representations
Investing involves risks and may not be suitable for everyone. You are urged to consult with your own financial advisors before making any investment decision. The value of coins and/or precious metals is affected by many factors, including, but not limited to, the market price of precious metals and the perceived rarity of certain coins. Since all investments, including coins and precious metals, can decline in value, investing in coins and/or precious metals often involves a degree of risk that makes them unsuitable for certain individuals. Pacific West Gold makes no recommendations, projections, representations, or guarantees with respect to the future price of any coin or precious metal.
By purchasing from, making sales to, or ordering from Pacific West Gold, You represent and warrant to Pacific West Gold that you have sufficient experience and knowledge to make informed decisions to purchase from and/or sell to Pacific West Gold. You expressly acknowledge that You are making all of Your own decisions in connection with purchases and/or sales, and that Pacific West Gold is not making any recommendation with respect to such purchases and/or such sales. You also expressly acknowledge that You are subject to a variety of risks, which risks are beyond the control of Pacific West Gold, and You expressly acknowledge that Pacific West Gold is not liable or responsible for those risks, for which You have sole responsibility. Those risks include, without limitation, risks associated with the price volatility of coins and precious metals. You further acknowledge and understand that, under certain market or other conditions, You may not be able to liquidate the purchased products and/or that You may not be able to liquidate the purchased products at prices acceptable to You.
Disclaimer of Warranties
Pacific West Gold makes no warranty whatsoever and makes no representations or warranties regarding the availability, suitability, reliability, merchantability, non-infringement, capability, usefulness, or fitness for any general or particular purpose of the Website, or the services provided by or through the Website, or regarding the timeliness, accuracy or usefulness of information obtained from or through the Website. The Website and any materials or services provided by or through the Website is provided to You on an “AS IS” and “AS AVAILABLE” basis without warranty of any kind, either express or implied.
This Website could include technical or other mistakes, inaccuracies or typographical errors. We may make changes to the materials and services on the Website, including the prices and descriptions of any product, at any time without notice. The materials or services on the Website may be out of date, and we make no commitment to update such materials or services.
The use of the services or the downloading or other acquisition of any informational materials through this Website is done at Your own discretion and risk, and with Your agreement that You will be solely responsible for any damage to Your computer system or loss of data that results from such activities.
Our “Market Loss Policy”
When purchasing from Pacific West Gold, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $35.00 (USD) cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of Pacific West Gold.
When selling to Pacific West Gold, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current buy price. Any deficit between the price at which we bought from you and the offsetting purchase price and/or prices, is your responsibility if we do not receive your items That amount will be charged to you, plus a $35.00 (USD) cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of Pacific West Gold.
Return policy
We guarantee your satisfaction at Pacific West Gold. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to three (3) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our us within three (3) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items.
Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the Product, you are responsible for the cost of return shipping. Pacific West Golds reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 5% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.